Shipping Policy

1. Order Processing

We aim to prepare and process all orders within 1–3 business days after payment confirmation.

Please note:

• Orders are processed Monday through Friday.
• Weekends and public holidays are excluded from processing times.
• Orders placed during weekends or holidays will generally begin processing on the next business day.
• During busy shopping periods, promotional sales, or holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email.

2. Estimated Delivery Time

After your order has been processed and shipped, standard delivery typically takes:

Please remember that delivery time begins after dispatch and does not include the initial 1–3 business days required for order processing.

Delivery estimates may vary depending on:

• Your delivery location
• Courier availability
• Weather conditions
• Public holidays
• International customs clearance
• Unexpected transportation delays

International shipments may require additional time.

Delivery dates are estimates and are not guaranteed.

3. FREE Standard Shipping

At VerdyOfficial, we believe shopping should be simple and affordable.

That's why we're pleased to offer:

• No minimum purchase required.
• No additional standard shipping charge.
• Free standard delivery to destinations available at checkout.

Any optional expedited delivery service, if offered, may have additional charges clearly displayed before purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Your confirmation may include:

• Shipping carrier information
• Tracking number
• Shipment updates
• Estimated delivery information

Tracking details may take some time to become active after dispatch.

If you have questions about tracking your order, please contact our customer support team.

Email: [email protected]

5. Shipping Address Information

Please make sure your shipping information is accurate and complete before submitting your order.

We recommend carefully checking:

• Full name
• Street address
• Apartment or unit number
• City and state
• ZIP or postal code
• Contact information

Incorrect or incomplete addresses may result in delivery delays, returned packages, or additional shipping charges.

If you notice an error after placing your order, please contact us immediately.

Once your package has been dispatched, address changes may not be possible.

If a delivery issue occurs, our support team will review the circumstances and assist where possible.

6. International Shipping

International shipping may be available for selected destinations.

International orders may be subject to additional processing by customs authorities.

Delivery times can vary depending on:

• Destination country
• Customs inspections
• Local delivery services
• Import regulations
• International transportation availability

Any applicable customs duties or import taxes will be handled according to the terms disclosed at checkout and the requirements of the destination country.

7. Shipping Delays

Although we work hard to meet estimated shipping schedules, occasional delays may occur.

Possible causes include:

• Severe weather
• Carrier disruptions
• Increased shipping volumes
• Public holidays
• Customs inspections
• Transportation interruptions
• Other circumstances beyond our reasonable control

If we are unable to dispatch your order within the applicable promised shipping timeframe, we will notify you and provide the cancellation or refund options required by law.

We appreciate your patience and understanding.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Check with your building reception or mailroom.
4. Contact the shipping carrier.
5. Notify our customer support team.

Email: [email protected]

Please include your order number and available tracking information.

We will review the shipping details and help investigate the issue.

Any applicable refund or replacement rights will be respected.

9. Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible.

Orders may begin processing shortly after they are placed.

Once an order has been packed or dispatched, modifications may no longer be possible.

For assistance, please email:

[email protected]

10. Contact Us

Have questions about your order, delivery status, or shipping information?

Our customer support team is happy to assist you.

We're committed to making your shopping experience enjoyable from the moment you place your order until your package arrives.

Thank you for shopping with VerdyOfficial!