Got Questions? We've Got You! ♡
We know that finding your favorite streetwear pieces should be exciting, effortless, and fun. Explore answers to some of the most common questions about shopping with VerdyOfficial.
Shopping with VerdyOfficial is easy!
Simply browse our collection, choose your favorite items, select your preferred size, and add them to your cart.
When you're ready, proceed to checkout, enter your shipping details, and complete your purchase.
That's it! Your order journey begins.
We want you to feel amazing in your new outfit!
We recommend checking the product's available sizing information before ordering.
Keep in mind that sizing and fit may vary between different styles.
If you're unsure, feel free to contact us for assistance.
We begin processing orders as quickly as possible.
If you need to make a change, please email us immediately at [email protected] .
Once your order has been packed or shipped, changes or cancellation may no longer be possible.
Applicable consumer cancellation rights remain unaffected.
Yes! ♡
We're happy to offer FREE Standard Shipping on all orders to supported destinations.
No minimum purchase is required.
Shop your favorite styles without worrying about standard shipping charges!
We aim to process orders within 1–3 business days.
After dispatch, standard delivery typically takes 7–10 business days.
Please note that international deliveries, customs procedures, and unexpected carrier delays may affect delivery times.
Good things are worth the wait!
Yes! International shipping is available to selected destinations.
Available delivery locations are shown during checkout.
International delivery times may vary depending on local customs requirements and shipping services.
Once your order has shipped, we'll send you a shipping confirmation email with tracking information where available.
You can use the tracking details to follow your package's journey.
Tracking updates may take a little time to appear after dispatch.
Oops! Mistakes happen.
Please email [email protected] as soon as possible.
We'll do our best to assist you before your order ships.
Once dispatched, address changes may not be possible.
We accept eligible standard returns within 7 calendar days of delivery .
To qualify, items must be:
A $15 restocking fee applies to approved standard returns.
Customers are generally responsible for change-of-mind return shipping costs.
Exceptions apply for defective or incorrect items and where required by law.
Review our Return & Refund Policy for complete details.
Of course! We understand that finding the perfect fit matters.
Eligible customers in the United States may request a size exchange within 7 days of delivery.
Exchanges must be for a different size of the same original style and are subject to availability.
Approved domestic size exchanges have no restocking fee or return shipping fee.
International size exchanges are not currently available, subject to applicable legal rights.
After your approved return reaches our return facility, inspection and processing generally take 2–3 business days.
Once your refund is issued, your payment provider may take another 2–7 business days to reflect the amount.
You'll receive a confirmation email when your refund is processed.
We're sorry if something isn't right with your order.
Please contact us promptly at [email protected] .
Include your order number, a description of the issue, and clear photographs if possible.
Our support team will review the situation and help with an appropriate resolution.
We do our best to display product colors and details accurately.
However, slight variations may occur due to lighting, photography, and individual screen settings.
A little care goes a long way!
We recommend following the care instructions on your garment's label.
Proper washing, drying, and storage can help maintain the appearance and condition of your favorite pieces.
VerdyOfficial is an independent online retail store.
We celebrate the creativity, artistry, and culture of contemporary streetwear.
References to designers, artists, or other fashion brands do not imply an official affiliation or endorsement unless expressly stated and authorized.
We're always happy to hear from you!
Whether you have a question about your order, need sizing advice, or simply need assistance, feel free to reach out.
Email: [email protected]
Website: https://verdyofficial.com
Please include your order number when contacting us about an existing purchase.
We'll do our best to respond as quickly as possible.
Your shopping experience matters to us. From choosing your next favorite outfit to receiving your order, we're here to make things easier.
Thank you for being part of the VerdyOfficial community!
Stay Creative. Stay Original. Stay You.