Return & Refund Policy

1. Returns — 7-Day Policy

VerdyOfficial accepts returns on most eligible merchandise from U.S. customers within 7 calendar days of delivery.

If more than 7 days have passed since you received your order, we generally cannot offer a standard change-of-mind return or exchange.

To qualify for a return:

• Items must be unused, unworn, and unwashed.
• Products must be in their original condition.
• Original tags must remain attached.
• Items must be returned in their original packaging where applicable.
• Products must not have been altered or damaged by the customer.
• Proof of purchase or an order number is required.

Returns are subject to inspection and approval.

These conditions do not affect your applicable legal rights regarding damaged, defective, or incorrect products.

2. Restocking Fee

A $15 restocking fee applies to approved standard returns.

This amount will be deducted from your refund.

Restocking fees do not apply to approved size exchanges, incorrect items, defective products, or circumstances in which charging the fee would be prohibited by law.

3. Non-Returnable Items

Certain products are not eligible for standard change-of-mind returns, including:

• Worn or washed clothing
• Products with removed or missing tags
• Undergarments and intimate apparel
• Swimwear with removed hygiene protection
• Used personal care or cosmetic products, if sold
• Personalized items where legally exempt
• Digital products and electronic gift cards, where permitted by law
• Items marked as final sale before purchase, where permitted

Applicable consumer rights concerning defective or incorrectly supplied products remain unaffected.

4. How to Request a Return

To initiate a return, contact our support team at:

Email: [email protected]

Please provide:

1. Your full name.
2. Order number.
3. Product you wish to return.
4. Reason for the return.
5. Photographs, if applicable.

Our team will review your request and provide return instructions.

Once your return is approved, carefully package your item and send it to the designated return facility.

Please allow approximately 1–2 weeks for your return shipment to arrive, depending on your location and carrier.

5. Domestic Returns — USA

VerdyOfficial accepts eligible domestic returns within 7 days of delivery.

For change-of-mind returns:

• Customers are responsible for return shipping costs.
• A $15 restocking fee applies.
• Products must meet our return eligibility conditions.

If you receive an incorrect, damaged, or defective item, please contact our team for assistance.

6. International Returns

We accept eligible international returns, subject to applicable consumer protection laws.

For voluntary international returns:

• Return shipping costs are the customer's responsibility.
• Customs charges and additional shipping fees may apply.
• A $15 restocking fee may apply where legally permitted.
• Returned merchandise must meet applicable eligibility requirements.

To request an international return, email:

[email protected]

Include your order number and return reason.

Once approved, our support team will provide the necessary instructions.

Mandatory consumer rights in your country remain unaffected.

7. Domestic Exchanges — USA Only

VerdyOfficial offers eligible exchanges for different sizes of the same original product style.

For example, if you ordered a Medium and need a Large, you may request an exchange, subject to availability.

Exchange conditions:

• Requests must be submitted within 7 days of delivery.
• Items must be unworn, unwashed, and in their original condition.
• Original tags must remain attached.
• Exchanges are subject to product availability.

If you wish to purchase a different product or style, a new order must be placed.

To request an exchange, contact:

[email protected]

8. International Exchanges

VerdyOfficial does not currently offer standard size exchanges on international orders.

International customers may request an eligible return and place a new order for their preferred size or style.

This does not limit remedies required under applicable consumer protection laws.

9. Refund Processing

Once your returned item reaches our designated return facility, we will inspect it.

Please allow approximately 2–3 business days for inspection and processing.

After inspection, we will email you to confirm whether your refund has been approved.

If approved:

• Your refund will be processed to the original payment method.
• Applicable, disclosed fees may be deducted.
• A refund confirmation email will be sent.
• Your payment provider may require an additional 2–7 business days to reflect the refund.

Refunds required by law will be processed within the applicable legal timeframe.

10. Late or Missing Refunds

If you have received a refund confirmation but have not received your money:

1. Check your bank account.
2. Allow 2–7 business days for processing.
3. Contact your bank or payment provider.
4. If the refund is still missing, contact our support team.

Email: [email protected]

Please include your order number and refund confirmation details.

11. Damaged, Defective, or Incorrect Products

We aim to ensure every order is prepared and shipped correctly.

If your product arrives damaged, defective, or incorrect, please contact us promptly.

Provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, if available

Our team will review your request and offer an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by law.

Verified incorrect or defective products are not subject to the standard restocking fee.

12. Missing Items

If an item is missing from your order, please check the packaging carefully.

Some products may be shipped separately and have different tracking numbers.

If the item is still missing, contact:

[email protected]

Please include:

• Your order number
• Photographs of the package
• A photograph of the shipping label
• A description of the missing product

We encourage customers to report missing items within 14 days of delivery, whenever possible.

This reporting period does not limit applicable legal rights.

Our support team will investigate the issue and provide further assistance.

13. Lost or Stolen Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please:

1. Check around your delivery address.
2. Ask household members or neighbors.
3. Check with your building reception or mailroom.
4. Contact the shipping carrier.
5. Notify our customer support team.

Email: [email protected]

Please provide your order number and tracking details.

We will review the available shipping information and assist with an investigation.

Refund or replacement eligibility will depend on the circumstances and applicable consumer protection laws.

14. Order Cancellations & Changes

We begin processing orders as quickly as possible.

If you need to cancel or modify your order, please contact us immediately.

Weekday Orders

Orders placed during business days may begin processing shortly after purchase.

Once an order has been packed or dispatched, we may be unable to cancel or modify it.

Weekend & Holiday Orders

Orders placed during weekends or public holidays may sometimes be eligible for cancellation if requested within 24 hours and processing has not started.

Cancellation requests are subject to order status and are not guaranteed.

After Dispatch

Once shipped, we may be unable to change:

• Delivery address
• Shipping method
• Product size or color
• Payment method
• Order contents

You may request an eligible return after delivery.

Applicable legal cancellation and refund rights remain unaffected.

15. Delayed or Undelivered Orders

We make reasonable efforts to dispatch orders within the timeframe communicated at purchase.

If we cannot ship within the applicable promised timeframe, we will notify you and provide the legally required options to agree to the delay or cancel and receive a prompt refund.

For assistance with delayed orders, contact:

[email protected]

16. Contact Information

For questions about returns, refunds, exchanges, cancellations, or order assistance, please contact us.

We appreciate your trust and thank you for shopping with VerdyOfficial.